Frequently Asked Questions
Everything you need to know about your dark journey with Killstar.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the domestic region, while international shipping can take 10-21 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in original, unworn condition with all tags attached. Please note that certain items like earrings and intimates are non-returnable for hygiene reasons.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options including Klarna and Afterpay, allowing you to buy now and pay later.
How do I care for my Killstar apparel?
To ensure the longevity of your items, we recommend washing most garments inside out on a cold, gentle cycle and hanging them to dry. Always check the specific care label inside each garment.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and the weight of your order.
How can I track my package?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery's progress.